1. Scope of This Policy
This Refund & Chargeback Policy applies to all products and services offered by Invisible Hosts, including but not limited to:
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All hosting services (shared, VPS, dedicated, offshore, managed, unmanaged)
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Domain name services (registration, renewal, transfer)
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SSL certificates
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Control panels and software licenses
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IP addresses and network resources
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Migration, setup, consulting, and management services
By purchasing any product or service from Invisible Hosts, you agree to this policy in full.
2. General No-Refund Policy
Due to the nature of hosting infrastructure, domain provisioning, licensing, and third-party costs:
All services are non-refundable once processing or provisioning has begun.
This applies regardless of:
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Usage level
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Cancellation timing
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Change of mind
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Business outcome
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Legal or third-party complaints
3. Hosting Services (All Types)
For any hosting service:
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Services are billed in advance
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Once provisioning starts, no refunds apply
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Infrastructure resources are allocated immediately and cannot be reclaimed
This includes:
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Shared hosting
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VPS hosting
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Dedicated servers
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Offshore hosting
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Trial, promotional, or discounted plans
4. Domain Name Services (Strict – No Exceptions)
All domain-related services are strictly non-refundable, including:
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Domain registrations
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Domain renewals
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Domain transfers
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Premium domains
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Redemption or restoration fees
Once a domain is registered, renewed, or transferred, it cannot be reversed under any circumstance.
This policy follows registry rules, not Invisible Hosts’ discretion.
5. SSL Certificates & Licenses
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SSL certificates are non-refundable once issued
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Software licenses (cPanel, Plesk, aaPanel add-ons, etc.) are non-refundable once activated
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License pricing and terms are governed by upstream vendors
6. Migration, Setup & Professional Services
All service-based work is non-refundable, including:
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Website or server migration
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Configuration or hardening
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Consulting or troubleshooting
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Custom or manual work
Once work begins, fees are considered earned.
7. Definition of Service Delivery
A service is considered delivered when any one of the following occurs:
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Provisioning or processing begins
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Credentials or access details are issued
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A domain action is submitted to a registry
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A license is activated
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Manual or automated work starts
Delivery logs and system records are retained as proof.
8. Cryptocurrency Payments
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Cryptocurrency payments are final and irreversible
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No refunds, reversals, or cancellations are possible
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Clients are responsible for:
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Correct wallet addresses
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Network fees
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Exchange rate volatility
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Invisible Hosts bears no responsibility for blockchain transaction errors.
9. Bank Transfers (International & B2B)
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Bank transfer payments are non-refundable once credited
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Intermediary fees and delays are outside our control
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All bank charges are the client’s responsibility
10. Credit & Debit Card Payments
For card payments:
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Identity or billing verification may be required
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Orders may be canceled before provisioning only if verification fails
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Once any service is provisioned or processed, no refunds apply
11. Chargebacks & Payment Disputes (Critical)
Filing a chargeback or payment dispute without contacting support first is considered fraudulent activity.
Chargebacks will result in:
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Immediate suspension of all services
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Permanent account termination
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Blacklisting from future services
Invisible Hosts will submit evidence to processors, including:
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Provisioning and processing logs
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Domain registry records
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IP and access logs
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Communication history
Chargebacks do not void contractual obligations.
12. Billing Disputes
If you believe an error has occurred:
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Contact support before filing a dispute
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Billing issues must be raised within 7 days of invoice issuance
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Failure to follow this process voids all claims
13. SLA Credits (If Applicable)
Where an SLA applies:
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Compensation is provided as service credits only
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Credits apply to future invoices
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No cash refunds under any circumstances
14. Cancellations
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Clients may cancel services to stop future billing
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Cancellation does not entitle the client to a refund
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Services remain active until the end of the billing cycle
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No prorated refunds are issued
15. Fraud Prevention & Abuse
Invisible Hosts reserves the right to:
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Suspend or cancel orders suspected of fraud
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Request verification before provisioning
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Refuse service to repeat offenders
All fraud-related decisions are final.
16. Policy Changes
Invisible Hosts may update this policy at any time.
Continued use of services constitutes acceptance of the updated policy.
