Plain language
Important conditions are organized for quick review.
Final Sale and No Refund Policy
Business service orders are final.
InvisibleHosts reseller, hosting, domain and infrastructure services are supplied as final-sale business purchases. No voluntary refunds or account credits are provided after payment is submitted.
final sale and no refund policy
Connected service pathChoose → configure → manage
Service-specific
Rules distinguish domains, infrastructure and third-party costs.
Visible support route
Questions and account requests continue through the client portal.
Our approach
Find the conditions that affect your service.
InvisibleHosts reseller, hosting, domain and infrastructure services are supplied as final-sale business purchases. No voluntary refunds or account credits are provided after payment is submitted.
- Clear ownership
- Documented boundaries
- Customer-visible status
- Secure support path
Account access
Keep service actions and support in one place.
Use the public pages for service information and the client portal for orders, invoices, account requests and authenticated support.
- Consistent terminology
- Direct portal access
- Responsive account area
- Authenticated support
Business-to-business final sale
By submitting payment, the buyer confirms that the purchase is made for business, reseller, professional or commercial purposes and that the person completing checkout is authorized to bind the purchasing business.
Every order becomes final when payment is submitted. The buyer must review the plan, term, configuration, domain spelling, network, invoice amount and service requirements before paying.
No refunds, credits or cancellation reimbursements
InvisibleHosts does not provide voluntary refunds, prorated refunds, account credits, cancellation reimbursements or payment reversals after payment is submitted.
Non-use, delayed use, configuration difficulty, customer error, incompatibility, change of mind, failure to provide required information, or suspension or termination under the Terms or Acceptable Use Policy does not create refund eligibility.
Immediately non-refundable costs
The 5% card processing fee is non-refundable where permitted. Domain registrations, renewals and transfers are final after submission. Software licences, control panels, third-party services, setup work, migration work, provisioning, allocated infrastructure, consumed resources and completed managed work are non-refundable.
Cryptocurrency transfers are final and irreversible. Network fees, exchange-rate movements, underpayments, and transfers sent to the wrong address, asset or network cannot be reversed by InvisibleHosts.
Duplicate charges and billing errors
A confirmed duplicate charge or demonstrable billing error may be corrected after investigation. Correction of an erroneous transaction is not a voluntary refund and does not create a general cancellation or refund right.
Report a suspected duplicate or billing error promptly to support@invisiblehosts.com from the account email address and include the invoice number. Never send complete card details, wallet keys or passwords.
Card disputes and chargebacks
The buyer should contact support before filing a card dispute so any billing or delivery issue can be investigated. A chargeback does not convert a final-sale order into a refundable order or cancel amounts properly owed.
InvisibleHosts may provide the issuer or card network with the invoice, checkout consent record, accepted policy version, billing details, customer communications, login or usage records, provisioning records and proof of service delivery. Where permitted by law and card-network rules, unpaid balances and dispute-related costs remain recoverable, and services associated with an unpaid or reversed invoice may be suspended or terminated.
Nothing in this policy restricts a genuine card-network right or excludes a right or remedy that applicable law does not permit the parties to waive.
Straight answers
Know what you are buying.
Service-specific availability and legal requirements are kept visible instead of hidden behind broad marketing promises.
Does offshore hosting mean content is exempt from law?
No. Offshore hosting describes infrastructure location and operating context. Applicable law, provider policy, abuse prevention and court orders still apply.
How is pricing confirmed?
Plan pricing is shown before checkout. Domain availability and registrar pricing are revalidated before the invoice is created.
Where can I ask a question about Final Sale and No Refund Policy?
New visitors can use the public contact form. Existing customers should open a portal ticket so staff can verify the account and service context.
Is the information on this page part of the service contract?
The page explains the service in plain language. The order, active policy version and service-specific terms control where details differ.
How will policy or service changes be announced?
Material updates may be published in the announcements area and reflected in the dated policy page or customer portal.
Can I keep a copy for my records?
Yes. Customers should retain the policy and order details that applied when they purchased, together with invoices and support correspondence.
Ready when your project is.
Configure the right service.
Continue to the client portal to review configuration, billing and checkout.